Terms and conditions

1. Who we are

Splitprint is a trade name of Wiby.

• Registered and postal address: Neogotiekhof 3, [postcode] Nootdorp, the Netherlands
• Email: hello@splitprint.store
• Dutch Chamber of Commerce (KvK) number: [KvK-nummer nog aanvragen]
• VAT identification number: [btw-identificatienummer nog aanvragen]

2. Applicability

These terms apply to every offer by Splitprint and to every distance contract between Splitprint and you as a consumer. These terms are made available to you before you order; you can save or print them.

3. The offer

Splitprint supplies personalised race artefacts: an A3 print on 200gsm matte paper with the split data of your Hyrox race, each station compared against your own category, including a digital version and a field comparison report as PDF. The data comes from the official, publicly published race results.

Every offer contains a description that is complete and accurate enough to properly assess the product. Obvious mistakes or errors in the offer do not bind Splitprint.

4. Prices and payment

Prices on the site are in euros and include Dutch VAT where applicable. Shipping within the Netherlands is included in the price; for shipping outside the Netherlands a surcharge may apply, which you will see before checkout.

Payment is made through the payment methods offered at checkout. As long as online payment is not yet available, you will receive a payment request by email after ordering. Production starts after payment has been received.

5. The contract

The contract is concluded when you place the order and Splitprint confirms it by email. You are responsible for the accuracy of the details you provide, in particular the name, the selected race and the delivery address.

6. Delivery

You receive the digital version by email after payment. The print is produced and shipped per race batch; the indicative delivery time is 5 to 7 working days after the batch closes. Delivery takes place at the address you provided. Stated delivery times are indicative and are not strict deadlines.

7. Right of withdrawal

The race artefact is made to your specifications and is clearly personalised (your name, your race, your splits). Under EU and Dutch consumer law (Article 6:230p sub f under 1 of the Dutch Civil Code), such a product is exempt from the statutory right of withdrawal. This means you cannot cancel the purchase for a refund during a cooling-off period. You explicitly confirm this during checkout, before you pay. The data accuracy guarantee below is separate from this.

8. Conformity and guarantee

Splitprint warrants that the product complies with the contract, with the specifications stated in the offer and with legal requirements. On top of that, our data accuracy guarantee applies: if even one split is wrong, you get your money back, no questions asked. Report it within 14 days of receipt via hello@splitprint.store with a photo or screenshot; you will receive, at your choice, a full refund or a corrected copy free of charge. Your statutory rights remain unaffected.

9. Complaints and disputes

Do you have a complaint about the performance of the contract? Email it, fully and clearly described, to hello@splitprint.store. We respond within 14 days; if handling takes longer, you will receive a confirmation of receipt with an indication. If we cannot resolve it together, you can also submit your dispute through the European ODR platform at ec.europa.eu/consumers/odr.

10. Personal data

Splitprint processes personal data in accordance with the privacy statement.

11. Independence

Splitprint is an independent product and is not affiliated with or endorsed by HYROX. Brand names are used descriptively only.

12. Governing law

Dutch law applies to these terms and to every contract.